Refund policy
Return & Refund Policy
Last Updated: 18//08/2025
At The Booktique, we want you to love every book, gift, and treasure you order from us. If something isn’t quite right, we’re here to help.
1. Returns Eligibility
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Items may be returned within 14 days of delivery for store credit.
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To be eligible, items must be:
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Unused and in their original condition
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In original packaging (if applicable)
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Accompanied by a receipt or proof of purchase
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2. Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Digital/downloadable products (eBooks, audiobooks, etc.)
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Personalised or custom items
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Sale or clearance items (final sale)
3. Return Process
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Email us at Thebooktiquee@gmail.com with your order number and reason for return.
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We’ll provide instructions and the return shipping address.
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Once your return is received and inspected, we’ll notify you by email.
Note: Customers are responsible for return shipping costs, unless the item was damaged or incorrect due to our error.
4. Refunds
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Approved refunds will be issued to your original payment method within 7–10 business days.
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Shipping costs are non-refundable (unless the return is due to our mistake).
5. Exchanges
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We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of delivery.
6. Damaged or Incorrect Items
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If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery with photos.
7. Questions?
We’re always happy to help!
Email: Thebooktiquee@gmail.com